Terms and Conditions

Last updated: 20 July 2026

These Terms and Conditions apply to the use of the Compact Campfires website and to all purchases made from Compact Campfires through our website, by email, over the telephone, at an event, expo, market or through any other sales channel.

By using our website, placing an order or purchasing a product from us, you agree to these Terms and Conditions.

1. About Us

“Compact Campfires”, “we”, “our” and “us” refer to:

Business name: Compact Campfires
Legal entity: Compact Campfires t/a Blake Contracting Pty Ltd
ABN: 31 143 898 926
Business location: Gympie, Queensland, Australia
Email: info@compactcampfires.com.au
Telephone: 0429-123 413
Website: www.compactcampfires.com.au

“Our products” includes Compact Campfires, campfire components, accessories, customised products and any other goods supplied by us.

2. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms and Conditions excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified.

Where there is any inconsistency between these Terms and Conditions and the Australian Consumer Law, the Australian Consumer Law will apply.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, specifications, prices and availability information are accurate.

Because our products are manufactured from steel and may be individually made or finished, minor variations may occur between products. These may include variations in colour, surface appearance, welds, dimensions, finish, markings or natural changes caused by heating and use.

Such minor variations are not necessarily defects where they do not affect the product’s safety, intended function or overall performance.

Product photographs are provided for general illustration. Colours and finishes may appear differently depending on lighting, photography and the screen or device used to view them.

4. Product Use and Fire Safety

Compact Campfires are intended for responsible outdoor use in suitable locations.

The purchaser and user are responsible for:

• reading      and following all instructions supplied with the product;
• assembling,      operating, cleaning and storing the product correctly;
• ensuring      the product is placed on stable, level and non-combustible ground;
• maintaining      adequate clearance from tents, vehicles, trees, vegetation, buildings,      flammable materials and other hazards;
• supervising      children and animals around the product;
• never      leaving a fire unattended;
• safely      extinguishing all flames, embers and coals after use;
• checking      weather conditions, fire danger ratings, total fire bans and local      restrictions before lighting a fire; and
• complying      with all applicable national park, council, campground, property-owner and      government requirements.

Rules regarding campfires, fire pits and solid-fuel appliances differ between locations and may change without notice. Customers must confirm that the possession and use of a Compact Campfire is permitted at their intended location.

A Compact Campfire does not make it lawful to light a fire during a total fire ban or in any place where fires are prohibited.

Do not use a Compact Campfire inside a tent, caravan, camper trailer, vehicle, building or other enclosed or poorly ventilated area. Burning fuel produces heat, smoke and potentially dangerous gases, including carbon monoxide.

The product will become extremely hot during use. Do not touch, move, dismantle or store it until the fire is completely extinguished and every component has cooled.

5. Age Requirement

You must be at least 18 years old to place an order through our website or enter into a purchase agreement with us.

By placing an order, you confirm that you have the legal capacity to enter into a binding agreement.

6. Orders

An order is an offer by you to purchase products from us.

Submitting an order or making a payment does not necessarily mean that we have accepted the order. An order is accepted when we issue an order confirmation, tax invoice, payment receipt or other written confirmation that we will supply the product.

We may contact you to clarify product selections, customised wording, delivery information or other order details before accepting or manufacturing an order.

We may decline or cancel an order where:

• a      product is unavailable;
• incorrect      pricing or product information has been displayed;
• we      cannot complete the requested customisation;
• we      reasonably suspect fraud, unauthorised payment or unlawful activity;
• delivery      is unavailable to the nominated location; or
• accepting      the order would breach a law or create an unreasonable safety risk.

If we cancel an order after payment has been received, we will refund the amount paid for any products that will not be supplied.

 7. Email and Telephone Orders 

Customers may place orders by email or telephone where this option is available.For telephone or email orders, we may provide an invoice, payment instructions or accept an authorised card payment over the telephone.You are responsible for checking that all details shown on your quotation, invoice or order confirmation are correct, including:

• the product model;
• quantity;
• optional accessories;
• customised wording;
• spelling;
• delivery address; and
• contact information.

You must notify us of any error immediately. Changes may not be possible once manufacturing or customisation has commenced.

8. Prices Unless stated otherwise, all prices are in Australian dollars.Prices will include Goods and Services Tax where GST is applicable. Delivery, freight, insurance, customisation and other charges may be shown separately.We may change our prices at any time. Price changes will not affect an order that we have already accepted unless the customer agrees to the change or an obvious pricing error has occurred.If an incorrect price is displayed, we may contact you before processing the order. You may choose to proceed at the correct price or cancel the order for a refund

.9. Payment Payment must be made using one of the payment methods offered by us at the time of purchase.Depending on the sales channel, available payment methods may include card payment, electronic funds transfer, invoice payment or another approved method.Products remain our property until we have received cleared payment in full.You must not initiate a chargeback or payment dispute without first making a reasonable attempt to contact us and resolve the issue, except where contacting us is not reasonably possible or permitted by law.You are responsible for any bank fees, currency conversion charges or other third-party payment charges imposed by your financial institution.

10. Customised Products Customised products include products containing names, wording, logos, designs or other features requested by the customer.You are responsible for ensuring that all customised information supplied to us is complete, correctly spelt and suitable for the intended purpose.We may provide a design proof for approval. Where a proof is provided, production may not commence until approval is received.Once you approve a proof, or confirm customised wording without requesting a proof, you accept responsibility for the approved content, spelling and layout.Customised products cannot generally be returned or exchanged because of a change of mind, an incorrect customer-supplied measurement, or an error in wording that the customer supplied or approved.This does not affect your rights where a customised product is faulty, unsafe, materially different from the approved order or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.We may refuse wording, images or designs that we reasonably consider unlawful, offensive, defamatory, discriminatory, infringing, unsafe or unsuitable for manufacture.By supplying a name, logo, image or design, you confirm that you have permission to use it and authorise us to reproduce it solely for the purpose of completing your order.

11. Manufacturing and Availability Some products may be made to order.Any manufacturing, dispatch or collection time frame provided is an estimate unless we expressly agree in writing that a date is guaranteed. 

Time frames may be affected by:

• order volumes;
• product availability;
• steel or component availability;
• customisation requirements;
• equipment breakdown;
• severe weather;
• transport delays;
• supplier delays; or
• events beyond our reasonable control.

We will make reasonable efforts to keep you informed of a substantial delay.

12. DeliveryDelivery fees and available delivery methods will depend on the product, destination, weight, dimensions and carrier.You must provide a complete and accurate delivery address. We are not responsible for delays or additional costs caused by incorrect or incomplete information supplied by you.Where authority to leave is requested or selected, you accept the risk of loss, theft or damage after the carrier leaves the parcel at the nominated location, except to the extent that responsibility cannot lawfully be excluded.Large or heavy products may require assistance to unload. You are responsible for ensuring that appropriate access and assistance are available unless another arrangement has been agreed in writing.Delivery dates are estimates and may be affected by circumstances outside our reasonable control.Where tracking is available, the tracking information will be supplied to you or made available by the carrier.

 13. Inspection on Delivery

Please inspect your order as soon as reasonably possible after delivery or collection.If the packaging or product appears damaged, take clear photographs before using, assembling or disposing of the packaging.Contact us promptly and provide:

• your name;
• order or invoice number;
• a description of the issue;
• photographs or video showing the issue; and
• any other reasonably requested information.

Prompt notification helps us investigate carrier damage and arrange an appropriate solution. It does not impose a time limit on any rights you may have under the Australian Consumer Law.

14. Change-of-Mind Returns

We are not required to provide a refund or exchange where you simply change your mind.At our discretion, we may agree to accept the return of an unused, non-customised product where:

• you contact us before returning it;
• we provide written return authorisation;
• the product is unused, un-assembled and in resalable condition;
• all components, instructions and original packaging are included;
• you provide satisfactory proof of purchase; and
• the product is returned within the period agreed by us.

Unless we agree otherwise, the customer is responsible for change-of-mind return freight and any original delivery charges.A restocking or handling fee will only apply if it was disclosed and agreed before the return is accepted. Customised, personalised, specially manufactured or clearance products are generally not eligible for change-of-mind returns.

15. Faulty, Damaged or Incorrect Products

 Contact us if you believe a product is faulty, unsafe, damaged, incorrectly supplied, materially different from its description or unfit for an agreed purpose.We may ask you to provide photographs, video, proof of purchase and information about how the product was assembled, maintained and used.Where reasonably necessary, we may ask you to make the product available for inspection or return it to us. We will provide reasonable return instructions.If the product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund, compensation or another remedy under the Australian Consumer Law. The available remedy will depend on the nature and seriousness of the problem.We will pay reasonable return costs where required by the Australian Consumer Law. If inspection shows that the product is not faulty and the issue resulted from misuse, normal wear, unauthorised modification or incorrect assembly, you may be responsible for reasonable inspection, transport or repair costs, provided those costs were disclosed to you beforehand.

16. Warranty and Exclusions

Any express product warranty we provide is in addition to, and does not replace, your rights under the Australian Consumer Law.Unless the Australian Consumer Law requires otherwise, an express warranty may not cover damage caused by:

• failure to follow instructions;
• incorrect assembly;
• misuse, neglect or abuse;
• use during prohibited fire conditions;
• use in an unsuitable or unsafe location;
• dropping, impact or transport damage occurring after delivery;
• unauthorised alteration, welding, cutting, drilling or repair;
• commercial use where the product was sold for personal use;
• exposure to saltwater, chemicals, corrosive substances or unsuitable storage      conditions;
• failure to clean, dry or maintain the product;
• ordinary wear and tear;
• heat discoloration;
• surface rust or corrosion resulting from normal use, weather exposure or inadequate maintenance; or
• damage caused by fuels, accelerants or materials that the product was not designed to burn.

Steel products exposed to heat, moisture and outdoor conditions may naturally develop discoloration, surface marks or corrosion. Customers should follow our care and storage instructions to reduce these effects.

17. Assembly and Modifications

 Products must be assembled and used in accordance with our instructions.Do not modify, cut, drill, weld, bend, paint or otherwise alter a product in a way that may affect its strength, ventilation, stability or safe operation.We are not responsible for damage or injury caused by an unauthorised modification, except to the extent that responsibility cannot lawfully be excluded.

18. Limitation of Liability

Nothing in this section excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified.To the maximum extent permitted by law, we are not liable for loss or damage caused by:

• failure to follow our instructions or warnings;
• unsafe, unlawful or inappropriate fire use;
• use during a total fire ban or contrary to local restrictions;
• failure to supervise a lit or hot product;
• placing the product near combustible materials;
• indoor or enclosed-space use;
• customer modifications;
• normal heat effects, soot, smoke, sparks, ash or embers;
• third-party delivery delays;
• incorrect information supplied by the customer; or
• events outside our reasonable control.

Where the Australian Consumer Law permits us to limit our liability for goods or services that are not ordinarily acquired for personal, domestic or household use, our liability may, at our option, be limited to:

• replacing the goods;
• supplying equivalent goods;
• repairing the goods;
• paying the cost of replacing or repairing the goods;
• supplying the services again; or
• paying the cost of having the services supplied again.

Customers remain responsible for exercising ordinary care, judgment and fire safety.

 19. Website Use

You may use our website only for lawful purposes.You must not:

• interfere with the website’s operation or security;
• introduce viruses, malware or harmful code;
• attempt to gain unauthorised access to our systems;
• use automated systems to extract website content without permission;
• impersonate another person;
• submit false, misleading or fraudulent information; or
• use our website in a way that infringes another person’s rights.

We may suspend or restrict access where we reasonably believe these Terms and Conditions have been breached

.20. Intellectual Property

Unless otherwise stated, all content on our website is owned by or licensed to Compact Campfires.This includes our business name, logos, product designs, photographs, videos, graphics, wording, documents and website layout.You may view and print website material for personal, non-commercial use. You must not copy, reproduce, alter, sell, distribute, publish or commercially exploit our content without our prior written permission.No transfer of intellectual property rights occurs when you purchase one of our products.

21. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party payment, delivery, social media or website services.We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.Your use of a third-party service may also be governed by that provider’s terms and policies.

22. Privacy

We may collect personal information including your name, contact details, delivery address, order information and communications with us.

We use this information to:

• process and deliver orders;
• provide quotations and invoices;
• communicate with customers;
• provide customer service;
• handle warranties, returns and complaints;
• improve our products and website; and
• meet our legal and record-keeping obligations.

Further information about how we handle personal information should be set out in our separate Privacy Policy.We do not store complete card details where payments are processed securely by a third-party payment provider.

23. Reviews, Photographs and Customer Content

If you send us a review, testimonial, photograph or video, we will obtain your permission before using identifiable customer content for public marketing, unless you have already clearly submitted it for publication.You confirm that any content you provide is truthful, lawful and does not infringe another person’s rights.We may remove website comments or content that is unlawful, abusive, misleading, offensive, defamatory, irrelevant or promotional spam.

24. Promotions and Discount Offers

Promotions, discounts and special offers may be subject to separate conditions.Unless otherwise stated:

• offers are available for a limited time;
• offers are subject to product availability;
• discount codes cannot be redeemed for cash;
• only one discount may be used per order;
• discounts do not apply retrospectively; and
• freight, customisation or other charges may be excluded.

If specific promotional conditions conflict with these Terms and Conditions, the specific promotional conditions will apply to that promotion.

 25. Events, Expos and Markets

Products purchased at an expo, market, festival or other event remain covered by the Australian Consumer Law.Event-only prices and promotions may differ from website prices.Customers purchasing products for later delivery must provide accurate contact and delivery information and retain their receipt, invoice or other proof of purchase.

26. Events Outside Our Reasonable Control

We are not responsible for delay or failure to perform an obligation where it is caused by circumstances outside our reasonable control.These circumstances may include natural disasters, bushfires, floods, severe weather, transport interruptions, industrial disputes, power failures, equipment breakdowns, government restrictions, supplier failures or shortages of materials.We will make reasonable efforts to minimise the effect of the event and communicate with affected customers.This section does not remove any rights or remedies that cannot lawfully be excluded.

27. Complaints and Dispute Resolution We want the opportunity to resolve concerns fairly and promptly.

Please contact us at:Email: info@compactcampfires.com.au Telephone: 0429-123 713    Please include your name, contact details, order number, a description of the issue and the outcome you are seeking.We will review the matter and respond within a reasonable period.If a dispute cannot be resolved directly, either party may seek assistance from the relevant Queensland consumer protection agency, the Australian Competition and Consumer Commission or an appropriate dispute-resolution service.Nothing in this section prevents either party from exercising any legal right or seeking urgent legal relief.

28. Changes to These Terms

We may update these Terms and Conditions from time to time.The updated version will be published on our website with a revised “Last updated” date.The Terms and Conditions applying to an order will generally be those in effect when the order was accepted, unless a change is required by law or agreed by both parties.

29. Severability 

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be read down to the extent necessary.If it cannot be read down, it will be removed without affecting the remaining provisions.

30. Governing Law These Terms and Conditions are governed by the laws of Queensland, Australia.The parties submit to the courts of Queensland and any courts entitled to hear appeals from those courts.

31. Contact Us: 

Questions about these Terms and Conditions can be sent to:

Compact Campfires 

Email: info@compactcampfires.com.au Telephone: 0429-123 413  

Website: www.compactcampfires.com.au